At In Touch Ministries I led digital operations for a global media organization, including mobile apps, OTT/streaming platforms, web, podcasts, AI infrastructure, and other digital communications platforms. We achieved our strategic goals by combining internal expertise with top-tier industry vendors. That meant assembling and managing the teams and setting the technology direction.
I'm not a trained developer, but I've never let that keep me at arm's length from the technology. I put in the work to understand how our platforms are actually built, so that I can get into the weeds with the team when a problem needs it, not just direct from a distance. Working with IT, we automated content delivery into our video streaming service and podcast distribution platforms, removing manual work and making the operation scale.
My joy comes from the process of diagnosing a challenge, determining a course of action, creating a solution, and watching it work. And if it doesn't work, learning from it and getting better along the way.
Proof points
- Directed digital operations spanning mobile apps, OTT/streaming, web, and AI infrastructure.
- Built in-house teams and capabilities, reducing reliance on external vendors.
- Automated streaming and podcast content distribution in partnership with IT.
- Managed digital and marketing budgets up to $2M; oversaw a $30M broadcast airtime budget.
- Nearly two decades of team leadership and vendor/agency management.