I spent nearly fifteen years on the agency side of the table: account management and account leadership at Atlanta shops from The Criterion Group and Corporate Reports through Direct Technologies, Merge, and Synaxis, plus founding my own branding agency, Engine 5 Design Co. The client roster ran from Home Depot, UPS, BellSouth, and Georgia-Pacific annual reports to MCI direct mail programs and the After Six formalwear brand overhaul.
Then I moved client-side, directing vendor and agency relationships at In Touch Ministries: budgeting, forecasting, management, and analysis. I know what makes a client renew, what makes them quietly start shopping, and how the account team's habits create one outcome or the other.
That fluency that comes from sitting on both sides of the table is what I'd bring to a client success role: I can coach account teams from experience, spot at-risk relationships early because I've been the dissatisfied client (and a satisfied client!), and build the processes that make good service repeatable rather than heroic.
Proof points
- 15 years of agency account management and account leadership across five Atlanta agencies.
- Founded and ran a branding agency serving emerging technology companies.
- Blue-chip client experience: Home Depot, UPS, BellSouth, Georgia-Pacific, MCI.
- Client-side buyer of agency services: directed vendor/agency budgeting, forecasting, and analysis.
- Nearly two decades managing and developing teams.